How long does it take to receive my order?
We’ll always try to ship your order as soon as we receive it – usually within 1 to 2 days.
Once your order has left us, delivery time will depend on the shipping method you choose at checkout:
- Royal Mail Tracked 48: Aims to deliver in 2-3 working days
- Royal Mail Tracked 24: Next working day delivery aim
Please note that during public holidays, delivery may be delayed by an additional 2-3 business days.
If your order qualifies for free shipping, we will send it by Royal Mail Tracked 24.
How much will shipping cost?
Shipping costs depend on the shipping method you choose at checkout and the size of your order.
Single sachets, Pick’ n Mix and T-shirts (Large letter size)
- Royal Mail Tracked 48: £3.20
- Royal Mail Tracked 24: £3.80
Tubs, boxes and shakers (Small parcel size)
- Royal Mail Tracked 48: £4.29
- Royal Mail Tracked 24: £4.99
Shipping costs for international orders will vary from order to order. Get in touch with us to obtain an estimate before placing your order.
What shipping companies do you use?
We send our parcels via Royal Mail.
If there’s a fault or issue
Contact us at firstname.lastname@example.org and we will either resolve the issue or send you a new product right away.
If you’ve changed your mind
You can return the unopened and unused product to us within 14 days of receipt and we’ll give you a full refund, minus the shipping costs. Contact us at email@example.com for details.
If you don’t like the product
We’re sure you’ll love our range of products, but if for whatever reason you don’t, get in touch with us at firstname.lastname@example.org, send us back the product, and we’ll arrange a full refund, minus shipping costs.